The Vermont Long-Term Care Ombudsman Project protects the health, welfare and rights of people who live in long-term care facilities including nursing homes, residential care homes and assisted living residences. We also help people who receive long-term care services in their homes through Choices for Care (CFC).
Our presence helps to improve the quality of life for those who need long-term care services and makes the long-term care system better for those who need it. We resolve individual complaints, educate people about their rights, and advocate for administrative and legislative changes that protect consumer rights and allow seniors to make decisions about where and how they will live.
An active group of certified volunteers provides valuable support to the work of the Long-Term Care Ombudsman Project. Learn more about our Volunteer Program.
John has been in a nursing home since he suffered a stroke several years ago. While he has recovered some mobility, his balance is not good and his strength varies from day to day. Together, these issues make him a serious fall risk.
An outgoing, independent person by nature, John likes to visit with other residents, and he wants to use the toilet in his room instead of a diaper or bedpan. His daughter, Ann, called the Long Term Care Ombudsman’s office because John complained on several occasions that the nursing home aides wouldn’t help him get out of bed. He would ring his call bell, the aides would come to his room and reset the bell, but they wouldn’t help him get out of bed.
Our ombudsman talked to the director of nursing to make her aware of the problem and to reinforce the fact that John was a serious fall risk. The director instructed the aides to help Ann’s father get out of bed when he rang his bell. With this issue resolved, Ann noticed a visible difference in her dad’s emotional well-being.
Name(s) and some details have been changed to protect anonymity and confidentiality.
Unless it is blocked by the courts, the United States government will change how it makes “public charge” decisions starting October 15, 2019. “Public charge” or the “public charge test” is used by immigration officials to decide whether a person can enter the United States or get a green card. Learn some important facts on our legal help website.
The Housing Discrimination Law Project (HDLP) at Vermont Legal Aid works to stop housing discrimination and to protect Vermonters' right to choose where they live. The project recently updated its brochures in English and eight other languages. Staff also produced short videos in English and five other languages. Funding for the videos came from the U.S. Department of Housing and Urban Development. Follow this link to see them.